team@DrinksWorks.co.uk 0117 982 4742

Our breakdown team is on call seven days a week for any problems with your equipment. Before giving us a call, though, you might want to look at some of these simple solutions and see if there’s anything you can do yourself!

  • 1. PROBLEM
  • 2. CAUSE
  • 3. TRY THIS
  • Carbonation - flat drinks
    • CO2 cylinder valve closed
      • Open the CO2 cylinder valve
    • CO2 cylinder empty
      • Change the CO2 cylinder
    • CO2 pressure low
      • Change the CO2 cylinder
    • Drink too warm
      • Clean or clear refrigeration grills/switch the unit ON
  • Carbonation - excessive foaming
    • Dirty Nozzle/Diffuser
      • Clean the dispenser nozzle/diffuser
    • Drink too warm
      • Clean or clear refrigeration grills/switch the unit ON
  • Taste - too weak/strong
    • CO2 pressure too low
      • Change the CO2 cylinder
    • Dispensed valve out of adjustment
      • Call DrinksWorks Service Team at 0117 982 4742
  • Taste - off taste
    • Dirty nozzle
      • Clean the dispenser nozzle/diffuser
    • Wrong flavour connected to syrup line
      • Connect syrup line to correct flavour and open valve until rectified
    • Dirty product line
      • Call DrinksWorks Service Team at 0117 982 4742
  • Flavour strength - no syrup
    • Empty Bag-In-Box
      • Replace empty Bag-In-Box with a fresh Bag-In-Box of the same flavour
    • Line obstruction
      • Free lines of any restriction
    • Faulty change over-valve (where fitted)
      • Manually switch change-over valve to full Bag-In-Box
    • CO2 cylinder valve closed
      • Open the CO2 cylinder valve
    • CO2 cylinder emppty
      • Change the CO2 cylinder
    • Faulty syrup pump
      • Call DrinksWorks Service Team at 0117 982 4742
  • Flavour strength - no carbonated water
    • Water off
      • Open mains water stop cock
    • CO2 cylinder valve closed
      • Open the CO2 cylinder valve
    • Reset button tripped
      • Follow reset instruction located on the cooler or carbonator
  • Flavour strength - too weak/strong
    • Syrup to water ratio incorrect
      • Call DrinksWorks Service Team at 0117 982 4742
  • Temperature - drink too warm
    • Refrigeration unit not working
      • Check main power supply, switch "ON" power to the refrigeration unit
    • Insufficient airflow through condenser (dirty grill)
      • Clean cooler/condenser grill
    • Grill obstruction
      • Remove any objects blocking air into or out of the refrigeration unit